Before contacting us via the support widget, we recommend checking a few things that might help you solve this issue.
There are a couple reasons why you might not be able to create a new project:
If a file format is not supported, you will see this notification: “Oops! Your request can not be processed.”
In this case, please try using one of the supported formats listed above.
Sometimes, even when you create a Webvizio project, you might get stuck with an empty screen that prevents you from seeing the page you’re trying to collaborate on.If this happens, don’t worry. We have put together the following list of items that you might want to check:
Sometimes a poor internet connection can prevent a project or project page from loading. Please check your internet connection and/or try again later.
Unfortunately, Webvizio does not currently support this function.
If that’s the case, please contact your web developers for more information or visit https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/X-Frame-Options or https://www.geeksforgeeks.org/how-to-add-http-headers-x-frame-options-on-iframe/?ref=lbp
Webvizio offers a script that can be manually installed on your website to prevent this from happening. Follow the steps below to learn how to install it:
Note: Make sure that the script is installed first before you continue working on a project. If you choose this method, but the script hasn’t been installed correctly, you will see this message: “Oops! We couldn’t find the script installed for this project. Please check the installation instructions and try again.”
There are multiple reasons why your web-based project might not display correctly. This can happen when:
Long story short, you can overcome most of these problems by installing the Webvizio script. Follow the steps below to learn how to install it:
Note: Make sure that the script is installed first before you continue working with a project. If you choose this method, but the script hasn’t been installed correctly, you will see this message: “Oops! We couldn’t find the script installed for this project. Please check the installation instructions and try again.”
Webvizio Tip: If you can’t install the Webvizio script on your website, try screenshot-based projects!
Screenshot-based projects are a very reliable way to comment on website interfaces, but sometimes things happen.
Let’s highlight some reasons why the screenshot might look different than the original page:
We hope this article was helpful! If you feel that we didn’t cover something here, you can always contact us via support chat or email.